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LEAD GENERATION COURSE

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Welcome to the tenth lesson in the B2B lead generation and nurturing course.

lesson 10

Nurturing leads based on email marketing (part 2) - strategy

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AUTHOR
Jo Gniewek
Senior System Implementation Officer

My name is Jo Gniewek, and I am the Senior System Implementation Officer at the Sales4Team Agency, which has developed and implemented a system that organises, streamlines and automates the process of generating B2B leads on LinkedIn and nurturing them through email marketing automation.

Together with the agency's specialists, who implement lead generation strategies for our clients daily, we have created a series of step-by-step lessons to introduce you to B2B lead generation.

Here we go! 

 

Email in communication with potential customers - strategy

In previous lessons, we built a lead generation mechanism using LinkedIn and webinars. We also began discussing email marketing in the context of improving message deliverability, avoiding spam filters. 

 

In this lesson, we'll continue with email marketing but focus on strategy. We'll analyze the benefits of implementing thoughtful actions, answer questions about where to obtain email addresses of potential clients and how to nurture them, and finally, explore how to implement email marketing automation.

E-mail deliverability

From the previous lesson, you already know that delivering an email message to the recipient isn't straightforward. This is especially understood by marketers responsible for maintaining regular contact with a large database of potential clients.
Conduct appropriate tests, ensure entries in domain records authorizing your SMTP sending server, clean up your contact database, and implement a series of rules to maintain the good reputation of your mailings.

If this is still ahead of you, repeat lesson 9.

The convenience of communicating via email with potential clients

Between finding a potential client and completing a transaction, there are a series of marketing and sales activities that can be summarized in one word: communication.

Of all the technological ideas implemented in business communication over the last 30 years, it can confidently be said that email remains the most important and convenient. When you call a client, you often hear: "please send an email." When you message a client on LinkedIn, they respond by directing the conversation to email.

These are just a few examples confirming that email remains a fundamental communication channel in business.

At the same time, email is convenient both for you and the people you communicate with. You can prepare and send a message at any time. The recipient can reply when it's convenient for them. Email doesn't interrupt lunch or important meetings.

Unlike phone calls and meetings, email is also a way to reach potential clients that can be easily automated.

Scalability and automation of email communication

One of the proven sales strategies is to provide as much information as possible to potential clients about your company and offerings, and to ensure they don't forget about you.
To achieve this, you would need to increase the number of phone calls made, advertisements displayed, meetings conducted, etc. However, all of this leads to a significant increase in costs.
However, if you choose email, the cost of managing this communication will remain low due to the automation of the entire process.
Time savings for salespeople

By using email in business communication, the company is prepared for increased sales without the need to increase the number of salespeople.

Equipped with appropriate email automation tools and thoughtful content, the sales team can achieve significantly better results than before.

After implementing automation, the involvement of salespeople will shift to a later, warmer stage of the sales funnel.

At an earlier stage, automation will take on the role of nurturing, preparing your clients for meetings with salespeople through email content.

Maintaining regular contact

Many salespeople neglect regular contact with leads. Often, a single "no" from a potential client can deter a salesperson from attempting further contact for several months.

 

Conversely, during busy months with good sales, salespeople are so focused on closing deals that they forget about colder leads. This often results in a negative impact in the following month when sales are significantly lower. 

 

Using email marketing and automation allows you to maintain regular contact with many potential clients regardless of salespeople's availability. A system without human intervention systematically and progressively warms up cold leads into slightly warmer ones, then into warm leads, and finally into hot leads that are ready to be handed off to the salesperson.

How does email marketing help business?

Due to convenient and regular communication with many potential clients, email marketing directly impacts sales growth.

With a well-thought-out content strategy and the use of emails, you will increase brand recognition and reinforce your image as an expert by sharing your experience.

Regular and non-obligatory email contact also helps build awareness of your offerings among thousands of potential clients and continuously educates them.

Streamlining and scaling communication with acquired contacts will help you maximize lead generation potential and implement an effective lead journey strategy.

Email marketing enhanced with automation supports the sales team by creating a steady stream of new hot leads. Moreover, using digital email automation tools makes it much easier to organize and measure the entire process. And if you can measure something, you can manage it better.

How to get email addresses of potential customers?

Email is a less intrusive and even more popular channel. It’s no surprise, then, that obtaining an email address is much easier than getting a phone number.
Acquisition of e-mail addresses - SEO

In their lead generation processes, companies often use Google search engine optimization (SEO) to direct potential customers to their website, where a well-prepared lead magnet encourages them to leave their information in a form.

SEO is a popular and easily accessible method, but it is also highly competitive, which drives up its cost. Due to technological limitations, it is a method where the results often take a long time to manifest, sometimes over six months.

Acquisition of e-mail addresses - Outsourcing by agencies

You can also outsource email acquisition to an external agency specialized in this type of task. It's important that the leads are generated according to a carefully defined target group and are exclusive to you.
Outsourcing always limits your control over the process, which can lead to dissatisfaction with the task's execution. Emails acquired this way can be nurtured by regularly providing more information about your company and sharing your expertise.
Acquiring Email Addresses - Gated Content

Generating traffic on websites costs a lot; companies spend vast amounts on SEO, banners, and other actions, yet only a small percentage of people leave their data in forms.

It's worth changing this by offering visitors attractive Gated Content on the website.

Gated Content is nothing more than a "give and take" approach. You provide an attractive report, e-book, or course, and potential customers leave their email and name in return. It's a beneficial transaction for both parties.

You can nurture these emails by regularly providing more information about your company and sharing your expertise.

Acquiring email addresses - Facebook Forms

One of the proven methods of acquiring emails is a Facebook campaign directing users to a predefined form within the platform.
Many companies acquire a satisfactory number of contacts using this method.
One drawback of Facebook forms is their low accuracy when targeting B2B audiences. Unfortunately, Facebook does not retain information about users' professional profiles.

Acquiring email addresses - promoting events on LinkedIn

In this action, the user is also directed to a predefined form, but the B2B targeting precision on LinkedIn is incomparably better than that on Facebook. 

 

If your event proves to be attractive, you can successfully achieve good results and gather a large number of relevant email addresses along with professional data such as industry, company, and job title. 

 

You can easily automate the process of collecting emails based on LinkedIn events using the Sales4Team System. 

 

I discussed the above issue in detail in Lesson 8. 

 

(image: Registration form for an event on LinkedIn)

Go to lesson 8
Acquisition of e-mail addresses - cold calling

Cold calls are a mature and popular method, and at one time very effective.

The changing work culture among decision-makers means that today, cold calling is costly and ineffective.

Acquiring email addresses - LinkedIn chat

This is one of the most effective methods for acquiring email addresses of potential B2B clients. It allows for precise targeting of decision-makers and effectively reaching them through email notifications that the platform sends to message recipients. 

 

You can easily automate the process of collecting emails through LinkedIn chat using the Sales4Team System. 

 

I have detailed this method in Lesson 6. 

 

(image: LinkedIn Smart Chat panel in the Sales4Team System)

Go to lesson 6
Purchased mailing bases - cold mailing

Before the introduction of GDPR in May 2018, this was a very popular method of acquiring email addresses.

Currently, this is a risky course of action for both legal and image reasons.

Acquisition of e-mail addresses - individual activities of salespeople and enquiries

It's not the most efficient method, but it's worth considering it as one of the sources for acquiring email addresses. Contacts from individuals who have voluntarily sent an inquiry to your company can statistically be much more valuable than those from other sources. 

 

Therefore, ensure that these contacts are added to your email database, to which you regularly send engaging content.

How do you nurture leads with the help of email automation?

Many companies utilize a proven method. They implement email automation systems that ensure high deliverability and monitor message statuses, while regularly preparing attractive content.

What type of content to send? There are plenty of ideas, and a few of them are listed below.

Common lead nurturing strategies:

√ Email sequence for new leads
√ Regular sending: newsletters, bulletins
√ Promotional campaigns
√ Promotion of new products
√ Event promotion: trade shows, webinars, conferences, trainings, etc.
√ Invitation to a meeting
√ Educational materials: e-books, courses, articles, videos
√ Promotion of articles
and others.

How to implement email communication automation?

Email marketing automation involves both the right tools and a good communication strategy. 

 

(image: Email statistics in Sales4Team System)

It's worth noting that an email automation tool should meet a number of conditions:
  • convenience - the system should not be an additional burden for employees.
  • deliverability - the tool should support all aspects responsible for high email deliverability.
  • contact database management - monitoring bounce statuses and automated exclusion of outdated email addresses is an important element that affects the email server's reputation.
  • light and correct HTML code - the system should allow the flexibility to insert your own email code.
  • monitoring recipient reactions - this allows for the assessment of contact engagement within the database and enables taking appropriate steps towards closing a transaction.
  • integration with professional SMTP
  • built-in CRM for contact management

Professional Email Automation Module in the Sales4Team System

At Sales4Team, we built the system based on the experiences and expectations of our clients. 

 

We designed it to ensure maximum convenience and the highest deliverability. 

 

Users of the Sales4Team System have access to the Smart Email module, which comprehensively organizes and automates email sending. It also allows for the application of rules to achieve a 10/10 rating in spam tests. 

 

(image: Email campaigns in the Sales4Team System)

Using the Sales4Team System allows for the automatic management of your contact database and monitoring the delivery status of sent messages.
The integration with the Smart LinkedIn module within the same system is also significant, as it ensures a steady stream of new contacts acquired from the platform.
Sales4Team is a comprehensive solution that organizes and automates the sales process from lead generation to nurturing them and preparing them for sales meetings.
Summary of lesson 10

If your company operates in the B2B sector, implementing a well-designed email communication strategy is essential.

When planning your activities, it's important to consider key aspects: an effective content strategy, efficient sources of recipients, a tool that efficiently organizes the process, and rules that enhance email deliverability.

The entire mechanism can be implemented and launched in just a few days, significantly boosting the efficiency of your sales funnel, which will translate into better utilization of your company's sales potential.

Lesson 11 - Optimization of lead generation process

In the next lesson, we will review the elements of the lead generation and lead nurturing process implemented so far, and discuss how we can improve their effectiveness.

I invite you to Lesson 11 in just a few days :)

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